Article 1 Definitions
For the purpose of this Complaints procedure the following definitions shall apply:
Article 2 Application
Article 3 Purpose
The purpose of this Complaints procedure is:
Article 4 Information before the start of the services
Article 5 Complaints handling procedure
Article 6 Confidentiality and free complaints handling
Article 7 Responsibility
Article 8 Registration of complaints and evaluation
version 1.1 January 2016 copyright©2016 Franken – all rights reserved
In the event that the interpretation of this Complaints procedure leads to a dispute, the Dutch text shall take precedence.